AFE Classic Hoodie

Here are some common questions and answers below that may provide the fastest assistance. If you don't see what you're looking for, contact our Customer Support Experts here.

ORDERING:
Is my payment and information safe?
Yes! All payment and shopper's personal information is protected and secure. Payment information is transferred from your computer to our servers using a secure, encrypted protocol (https) to ensure this safety. If you have any questions or concerns, you can contact us for better assistance and clarification.

Do I need an account to place an order?
No, you do not need an account to place an order online. You can checkout as a guest to complete your order without any extra steps. However, having an account speeds the process for your future orders with your saved shipping information and your order history.

How do I place an order?
Placing an order on our website is easy! Browse by category or collection by clicking the "Shop" drop menu. Our products will populate where you can click, choose size and quantity, add to cart and proceed to checkout. If you're having trouble, you can contact us for assistance.

Which payment methods do you accept?
Placing an order on our website is easy! Browse by category or collection by clicking the "Shop" drop menu. Our products will populate where you can click, choose size and quantity, add to cart and proceed to checkout. If you're having trouble, you can contact us for assistance.

Which currencies can I pay in?
Payments are processed in Canadian Dollar Currency. You can find our "Currency Converter" drop menu on the top right of our website where you can convert our prices in Euro, British Pound Sterling, USD and Australian Dollar. If your currency is not shown, you can still make a purchase which will automatically convert to CDN at checkout in any currency you place your order in.

What if the product or size I want is unavailable? 
Most products are available in limited quantities when released to maintain our brand's exclusivity you can be proud to own, however some styles do get replenished. Join our mailing-list for updates on all restocks or contact us to see if the sold-out product is available at any of our stockists. 

What if I'm unsure which size to order?
On each product page, under "Description of Product", you will find a size-chart that specifies body length, sleeve and chest measurements. Our product photos give a visual guide on how the product fits with information on the model's height and size worn to help you decide. If you're still unsure which size to order, you can contact us for support and recommendations. 

Can I cancel my order?
If you wish to cancel your order, you're freely able to cancel anytime before receiving shipping confirmation. Contact us immediately to cancel an order as shipments are usually processed within 24 hours. If you've received a shipping confirmation before being able to cancel, contact us to help find a way to assist you.

How do I use a promotional code?
If you have an active promotional code, you can insert the code at the end of checkout, under 'show order summary' where your discount will be applied. Promotional codes have expiration dates and may have limited eligibility. The code may be rejected if not eligible with your order. Promotional discount codes cannot be combined with others unless otherwise stated in the promotion.

What if my desired product is on Pre-Order?
At times, products may have Pre-Order options available which allow shoppers to reserve their size in a high-demand product arriving to our warehouse. Details for delivery will be listed on the product page if you find the product's title includes "Pre-Order".

What does it mean for an item to be on Final Sale?
If an item you are purchasing is on final sale, it will not be eligible for returns of any kind including refund, exchange or store credit. All final sale items will have a note within their descriptions at time of purchase stating they are final sale. Unless an item has a manufacturing defect, there are no exception to returning final sale items. 

Are your products ethically sourced & manufactured?
Yes! Our products are made by manufacturers with ethical labor practices and principles under our code of conduct. AFE Clothing Co. works with economical  and sustainable factories to uphold our ethical standards. All animal friendly products are sourced under the same ethical principles. Environmentally sustainable and friendly, we are pushing for recycled products soon!

SHIPPING:
Where do you ship from?
We ship from Vancouver, Canada.

Do you offer international shipping?
Yes! We ship worldwide.

Who is your shipping carrier?
Our domestic parcels are shipped with either Canada Post or FedEx. Our international parcels are shipped with either DHL, FedEx or United States Postal Service International. Shipping options are available to choose at checkout. 

How much does shipping cost?
Shipping is calculated by total weight and the distance where it is being shipping to. We offer free domestic shipping on orders over $75.

When does my order ship after I make the purchase?
After placing an order, you will receive a confirmation email. Orders are normally processed within 24-48 hours if placed on a business day. Any of our Promotional or Holiday Sales may delay our processing time. Contact us if you have any concerns about your order.

How long does it take for my order to arrive?
Shipping time depends on location. Your order ships from Vancouver, Canada.. Average transit time is between 2-4 days for domestic shipments. Contact us if you have any concerns about your order. 

How can I track my order?
You will receive a tracking number to the email address you've ordered with. You can enter your tracking number on the carrier's website or on our "Order Lookup" page. 

RECEIVING:
What if I haven't received my package?
If you haven't received your package, please contact us to help investigate.
**Please note once the order has been shipped, we are not responsible for lost/stolen merchandise or delivery delays. Once a tracking number has been sent to the customers, any claims should be filed with the mail carrier.

What if my product is defected?
In the rare incident that you receive a defected or damaged product, please contact us with photos. We'll be happy to replace the item if found defected.

How do I return or exchange my order?
Returns and exchanges are a breeze. We want to make sure you're satisfied with your purchase with us. We have a 25 day return or exchange policy from the date you receive your product. Find more information and steps to process a return/exchange here.

How do I care for my AFE garments?
All products come with care instructions to properly maintain our garments. We hold high-quality standards to ensure your products will be long-lasting during wear. 

How can I keep in touch?
Join our newsletter, follow our social media channels and tag us on your outfit posts.